Dear Ms D
Thank you for your response to my email, unfortunately I see from your reply that you failed to read the open letter I had written on my blog as I requested through the link I provided in my email. I respectfully suggest that you read this open letter entitled 'Open letter to the manager of Tesco Ballybrack'. As you see this blog entry included the name of the store therefore I saw no need to repeat the information.Here is the link again:
I only added the other incidents to highlight the fact that the customer service provided by Tesco is less than one expects from a leading supermarket. It is disappointing to note that this response to my email shows that even the Tesco Customer Service Executive has failed the
customer. Is it any wonder the stores are severely lacking in customer service when members of their customer service team are unable to deal with a customer service query.
I shall write to Sir Terence Leahy with my concerns, including your failure to read all the information I enclosed but I would also like to know from you how you managed to miss the link and therefore the store name.
A very disillusioned customer
Friday, February 16, 2007
Dear Ms D